Help center

Need a hand?

Stuck on a check-in, locked out, or seeing something that shouldn't be there? We're a small team and we answer every email.

Message us

Bugs, account trouble, feedback, anything at all. Use the form below, or email admin@liminapp.com.

Send a message

Report someone

Open their profile in the app and tap Report. Safety reports go to the front of the queue.

Urgent? Tell us here

New campus

Want Limin at your school? Tell us where, and how many friends you'd bring.

Request a campus

Send us a message

It goes straight to the Limin team. We reply by email, usually within a day.

What's this about?

Common questions

My check-in says I'm not in the zone

Make sure Location is set to While Using the App with Precise Location on (Settings โ†’ Limin โ†’ Location). Indoors, GPS can drift; step near a window or entrance and try again.

Still no luck at the right spot? Email us the quest name and your campus. We double-check every pin.

I didn't get my verification code

Check your spam or junk folder. University mail filters love to hide it. Codes expire quickly, so request a new one if it's been a few minutes. Still nothing? Email us from your campus address.

When does my quest board reset?

Every day at 5 AM Eastern. Unfinished quests from the previous day are cleared, and a new board is dealt.

How do I change my name or profile?

Open Social โ†’ Passport. Tap your avatar to change your emoji, or edit your About Me. Name changes go through Account Settings.

What are the community rules?

Be kind, play fair, and stay safe. No harassment, hate, sexual content, threats, spam, or sharing anyone's private info, and no faking your location or farming tokens. We have zero tolerance for objectionable content or abusive users. The full list is in our Terms of Use.

How do I block someone?

Open their profile and tap Block. They won't be able to see you or interact with you, and you can unblock them any time from Social โ†’ Friends.

How do I delete my account?

In the app, go to Social โ†’ Passport โ†’ Account Settings โ†’ Delete Account. Your account is removed right away. The same email can't register again for 90 days.

Can't get into the app? Send a deletion request from your campus email address and we'll delete it for you.

I'm a business near campus

We'd love to feature you. Businesses post deals that land on students' quest boards and are redeemed in person. Get in touch.

Read the Terms of Use and the Privacy Policy.